FAQ
SHOP
How do I make a purchase?
Shopping is simple. When you see a product, select your size and click “Add to Cart” or “Buy Now.” Your item will appear in your shopping bag at the top right corner. You can check its contents anytime by hovering over or clicking the bag icon. When ready, select “Checkout” and follow the steps in our one-step checkout process.
How do I find a specific item?
Use the “Search” bar at the top right to look up products by keyword. You can also browse by product category in the Shop menu or by brand in the Brands menu. Once you choose a category or brand, you can refine your search using the filters provided.
How do I know if an item is in stock?
Most items shown are available. When hovering over a product, you will see its size availability. If a size is greyed out or marked “sold out,” it means it’s unavailable. Items not yet released may be labeled “Pre-Order.” Adding an item to your shopping bag does not reserve it—other customers can still purchase it until you check out.
PAYMENT METHODS
What payment methods do you accept?
We accept American Express, Visa, MasterCard, Apple Pay, PayPal, and Diners Club.
How do coupons work?
Coupons are not cumulative and cannot be used for made-to-order products unless otherwise stated. Each coupon has an expiration date, which will be indicated when issued. Newsletter subscription coupons apply only to the first purchase and cannot be used on made-to-order products. Discounts cannot be applied retroactively once an order is placed.
Is it safe to use my credit card online?
Yes. All orders go through a strict fraud-checking process to ensure your purchase is secure.
How will I know if you received my order?
Once your order is placed, you will receive an initial email acknowledging it. After payment details are verified and items confirmed, a second email will be sent to confirm acceptance and shipment of your order.
SHIPPING & RETURNS
Do you ship internationally?
Yes, we deliver worldwide.
How are shipping costs calculated?
Shipping costs depend on your destination, the weight of the package, and the delivery method chosen at checkout. The exact fee will appear before you complete your purchase.
How long does delivery take?
Delivery times vary depending on destination. Standard delivery usually takes a few business days within Europe and longer for international destinations. Estimated delivery time will be provided at checkout.
Can I return an item?
Yes. Items must be returned in their original condition, with all packaging and tags. Refunds will be issued once the product has been inspected. Certain products such as personalized or made-to-order items may not be eligible for return.
How do I request a return?
Simply log into your account on issimocollections.com, go to your order history, and select the item you wish to return. Follow the steps provided for a smooth return process.