Shipping Policy
At issimocollections.com, we deliver worldwide with secure and reliable shipping partners. Please review the details below to understand how we handle shipping and delivery.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Costs
- Shipping fees are calculated at checkout based on the delivery address, package weight, and chosen shipping method.
- Available options and costs will be displayed before you complete your order.
Delivery Times
- Domestic orders (within Europe): usually delivered within 2–5 business days.
- International orders: typically delivered within 5–10 business days, depending on destination.
- Delivery times are estimates and may vary due to customs procedures, local postal services, or unexpected delays.
Tracking Your Order
- Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your shipment directly on the courier’s website or through your account at issimocollections.com.
Customs & Duties
- International shipments may be subject to import taxes, duties, and fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delivery Issues
- If a package cannot be delivered due to an incorrect address provided by the customer, refusal of the package, or failure to pick up from a collection point, shipping fees are non-refundable.
- In such cases, the order may be returned to us, and the cost of re-shipping will be the responsibility of the customer.